FAQ

How long will my personalized products take? 
Most personalized print items take 3-5 business days to produce. Personalized promotional items have a wider range, but generally take between 7-12 business days. Shipping time is calculated once production is complete. *Please note that all personalized items must be compliant with state and company regulations, check with your office if you are unsure of company policy.

What about regular orders?
We try to keep as much product in stock as possible, but due to events, order volume, or seasonal demands, items might need to be produced once you place your order. If an item must be produced, production time is generally 3-5 business days. Shipping time is calculated once production and fulfillment is complete.

Can I personalize or customize any of the items?
Most of our products can be customized. On embroiderable items (such as shirts, jackets, hats, bags and cases, etc.) minimums are not generally required. All promotional items have minimums, which can range from 36-250, depending on the product. Contact Customer Service for quotes and minimums.

I want to completely change a business card – is that possible?

Minor changes can be made to your business card at no cost (ex. if you are having issues removing a field or editing text). If you would like to use one of our existing templates but change the layout, add fields or images, etc., there is a $35 charge for Custom Creative work. If you would like a completely custom card created, design services are available at our standard hourly rate. Contact customer service for more information or questions.

I can’t reach Customer Service…now what?
We are a family owned and operated business – if we don't answer the phone when you call, it probably means we’re on the other line or in the process of helping someone else. The best and most efficient way to get a response quickly is to send us an email. If you call and don’t reach anyone, please leave a voice mail or send a follow up email. We will return your call or email within 24 hours.

There is an issue with my order. How do I get it resolved?
If you are missing an item from your order or there is an issue with a product received, please contact our Customer Service team within 30 days and we will work with you to resolve any issues.

The tracking on my order shows it was returned to sender. What's Next?
If your order is returned to us due to an issue with delivery - incorrect address, missing suite number, etc - we will contact you to get an updated address and send an invoice for shipping fees. 

What is the return/exchange policy for items bought on KWRedStore?
Any non-personalized item can be returned within 30 of the product shipment date. Products must still be in new, sellable condition if returned for refund or exchange; no damaged or unsellable merchandise will be accepted. If a return is due to an error on behalf of KWRedStore, we will provide a return label, otherwise return shipping is at the buyer’s expense. A 15% restocking fee for apparel or promotional items may be assessed depending on the nature of the return, and a 15% restocking fee is applied to print returns/exchanges. Customer is responsible for return postage. Original shipping cost and taxes are not refundable. No personalized items can be returned.

I placed an order before you updated your website, and now I can’t find my order history or tracking information – how do I find this?
If for some reason you don’t see your previous order history or the status of an existing order, please contact us with your original order details and we will give you a status update.

I’m an agent outside of the United States…can I still order?
We do have shipping options available for agents outside of the United States, but please note that there are duties, taxes, and fees associated with the delivery. As the customer, you are the importer of the parcel and therefore bear the responsibilities of any applicable fees. The shipping service will contact you to process these fees before delivery.

Fast Shipping

Multiple Options Available

RETURN/EXCHANGE

Return within 30 days

ONLINE SUPPORT

Support@KWRedStore.com