Merchandise may not be returned without prior authorization from KWRedStore.com, eSpend, LLC's Keller Williams Customer Service Department. All return requests must be made within 30 days of the shipping date and items must be in their original wrap and in sellable condition. Merchandise that has been worn, used or altered will not be accepted for return or exchange. Custom ordered merchandise cannot be returned unless an error was made on the part of KWRedStore.com in the fulfillment of your order. Customers are responsible for the return postage. There is a 15% restocking fee on returned standard products.
Step 1 – Request return authorization and instructions
Please call 877.219.2903 or send an email to Support@kwredstore.com.
Step 2 – Shipping product back
Complete the RETURNED GOODS AUTHORIZATION portion of your shipping order receipt and return both the product and form to the address below:
Return to: KWRedStore.com, eSpend, LLC
32302 Tamina Rd, Suite A1
Magnolia, TX 77354
We recommend using a shipping service that offers a method to track your package, such as FedEx or USPS. Please take care in re-packaging your return to prevent any damage on the return trip.
Step 3 – Refunds
When the returned item has been received and confirmed as free of wear, damage or alteration, the refund process will be initiated. KWRedStore.com, eSpend, LLC will issue a refund of the original cost of merchandise less the restocking fee in the same method the item was purchased.
Multiple Options Available
Return within 30 days